KYC Verification
Know Your Customer (KYC) verification is how Jobivo ensures every professional on the platform is who they say they are.
Why We Verify Every Pro
Anyone can claim to be a skilled plumber, electrician, or tailor online. Without verification, customers have no way to know if the person they are inviting into their home is trustworthy.
Jobivo requires every professional to submit a government-issued ID and a face selfie before their profile goes live. This creates accountability and a trail of identity that deters bad actors.
Verified pros earn a blue checkmark badge on their profile — giving customers the confidence to book with peace of mind.
Government ID
NIN slip, Driver's licence, Voter's card, or International Passport
Face Selfie
A live selfie matched against the submitted ID to confirm identity
BVN (optional)
Bank Verification Number for additional financial identity confirmation
Verified Badge
A blue checkmark displayed on your profile once approved
The Verification Process
Submit your ID during onboarding
Upload a clear photo of your NIN slip, Driver's licence, Voter's card, or International Passport.
Take a face selfie
A live selfie is captured and compared against your ID document to confirm it's really you.
Review (up to 24 hours)
Our team reviews your submission. You'll receive a WhatsApp and email notification once approved.
Go live with your verified badge
Your profile is marked as KYC Verified and your listing appears in search results.
Common Questions
Is KYC mandatory?
KYC is not mandatory to create a profile, but unverified pros do not appear in search results. Verification is effectively required to receive bookings.
Is my ID information secure?
Yes. All documents are encrypted and stored securely. Your ID is never shared publicly or with customers — only used for internal verification.
What if my verification is rejected?
You will receive a reason for rejection and be able to resubmit. Common reasons include blurry images or mismatched names.
Does KYC apply to companies too?
Yes. Companies must submit a CAC Certificate of Incorporation and the director's NIN for verification.